Curiosity, empathy and analytical approach to behaviors lead to customer understanding, and finally to successful products and services.
Blog is on pause, but please do enjoy my tweets :)
Exped Airpillow - instant classic
Exped has made a good job in ensuring excellent sleep in winter conditions with their Downmat. Now I dare to say that they have made a iconic travel pillow:
Airpillow M is extremely small, lightweight, has comfortable surface and is easy to fill and empty. Also it looks good. Only down side is that it's so popular it's hard to find at least in Finland. I found mine in Scandinavian Outdoor Store :)
Extra effort caused by elimination of disposable packages
One of those is cleaning. Especially anything related to toiletries should deserve extra attention. Unfortunately this is often overlooked by maids, as well as the people who make the cleaning contracts.
New H1N1 influenza spread graph by WHO
WHO illustrates A(H1N1) spreading - 3.6.09
Influenza A(H1N1) spread rate graph - 9.5.09
WHO has now released a new 'interactive timeline of all cases' worth visiting.
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WHO illustrates A(H1N1) spreading
http://www.who.int/csr/disease/swineflu/history_map/InfluenzaAH1N1_maps.html

-I cannot help but thinkin why in earth they made it this difficult?! And what's wrong in a regular line-diagram like the one I made earlier.
Influenza A(H1N1) spread rate graph
Since I didn't find a graph about the issue, I made my own. -I'll be updating this at least for next week. After that there's no point since I might my right there on the spot..
The graph is based on the information on WHO Influenza A(H1N1) site.
Update 10.5.09
Since I have the data -thanks to WHO- here's a graph about the H1N1 cases in three main countries.
Hating wet weather - no wonder!
My dear old boots seem to be in the end of their journey. These boots have walked on Copacabana, hiked on the Scotland highland, been carried on a tray by security woman in Tokyo airport and in almost every other place I've been in last 7 years -year around.
Since I'm from Laihia, I should understand that these are still in perfectly good shape othervice than the soles, and repair these or at least start using these only on dry weather. Or propose these to the Museum of stingyness in Laihia, where there's bunch of interesting items that has been used to the very end. But these are bit too normal for the museum, so I'll drop them to the bin with good consciousness. But for certain, my next boots will also be made by Jalas!
Minimalism in presentation
Pohjanmaa - or how do you call it?
I was reading a Blue1 Dream magazine where there was the attached story about a costume from my neighbourhood, Pohjanmaa.The problem is how to translate it to english.. Direct translation would be bottom-land. Many people call the area like in the article, as east botnia, or even use the swedish word österbotten (as it was any easier to get), both meaning "east bottom". This refers to the time when Finland was part Sweden, and Pohjanmaa was the old sea bottom on eastern side of the bay. This is a similar type of geocraphical relict as East Indian Islands in Caribian.
I often use the phrase west coast, which might be more easy to comprehend without the knowledge about the finnish history.
Portable navigation
I follow a blog called Strange maps after being somewhat map-addict. Today I found a article originally from Ananova; World's first sat nav - from 1920.A great item! =) -I let the picture do the speaking.
The Plus Fours Routefinder is currently shown at British Library in London, along many other similar products, which just quite didn't rock the markets the way their inventors wanted..
VR bicycle transport -getting even worse
At the moment I'm waiting for the train to leave from Turku to Helsinki. I placed my bike to the holder, which is clearly not designed for the comfort of the bike handles. And the situation is not going to get better when two other bikes are put by mine.
This time the situation differed in that sense that conductor was standing right next to me, also during the phase when I inserted my 50 cent to lock the bike, didn't succeed and didn't get my coin back. He just commented that bikes do not need to be locked because they need reservations..
This bike rack is an perfect example of design for public use, where too little time and consideration is used. By doing bad design into investment products like trains, the design stays there bugging users (public and staff) for tens of years! -The problem is partly related to sourcing of design and tight budget policies. There should be good understanding on both sides to create side budgets and schedules if certain problems require special attention.
I have been commenting about VR also earlier:
VR - green image of rail transportation vs. bikes
VR and how to wash your face vs. floor
VR ja uusi uljas juna-aika
This is an example how to fit my bike and the one of an crampy old drunken finnish outdoor-enthusiast and the one of german middle aged bike tourist.-At some point I decided to leave two others and the commanding officer to do the dirty work and check the damages later..
4,5 reasons Not to fly
Somehow waiting for the taxi, waiting in the lounge, waiting in the line, waiting for the take off and again waiting for the taxi is quite nerve breaking method of moving.
Stress about connections:
In Helsinki, you have to be worried if your taxi is really coming, flying from rest of the Finland you only have to worry about if you are able to make to the connecting flight in time inspite the different delays the flight is experiencing.
BTW: If you are flying from Oulu to Manchester by Finnair, take extra handbaggage. Your luggage will never make it in time.
Security checks:
Uncomprehensive regulations about equipment which should be separated for the x-raying, the lack of person inspection. -They rather see you dropping your pants than check your belt. Further the lack of responsibility over customers belongings. I've even received my wallet from another passanger after he realized that it was not his. -And the fact that a single bottle of liquid should be packed into a plastic bag, "just because of the regulations".
Service culture:
A year ago I flew to Osaka. I expected a culture shock. -Instead having it in Japan I experienced it in Finland. In Osaka airport security and other personel were doing the work for the customer. In Finland the customer is an annoyance for the stuff. You can be sure in case you need help, you don't get any.
4 hours later trying to rip my SAS mile card in two pieces
Although new work is a great thing it has some negative side effects on blogging. I'm sorry folks, I try to cure my habits ;)
Perfect evening at lake Inari
The lake itself is remote, quiet and complex with all it's islands. Great place for kayaking and camping. The water is really good and clear even on finnish scale.
Airport security checks
This morning I dropped some coins below the conveyor. It reminded me a lot how harsh Finland can be for foreigners. Nobody moved to help in a situation which was basicly caused by 'service provider'.
I still remember how they handled the situation in Osaka airport security check when I forgot that I was using metal enforced shoes: They really made me feel it wasn't my fault. They offered me a pair of slippers on a plate and were quite sorry that they needed to scan my shoes. It made me laugh, but since - finnish security check has seriously lacked some service attitude.
The small plastic bags seem to be also really Required. The point is that people want to bag their liquids, and staff want's to see them. -So if I have a single bottle of liquid, why is it nescessary to bag that into a plastic bag? -That's regular stuff too..




