Blog is on pause, but please do enjoy my tweets :)

Meaningful feedback resulting as motivation?

Finland is a country of self service. Where this is most imminent, is cafes and restaurants. Mostly, you need to get your orders yourself and even clean the table afterwards. In a bit better places you might get service, but often it's poor or unmotivated.

Despite few exceptions it seems that service is clearly better in cultures where waiters salary consists mostly of tips. For long I considered tip based salary somewhat bad deal, but I have changed my mind.

Compared to fixed salary, tip based salary creates immediate feedback channel between customer satisfaction and waiters behavior. Furthermore, the feedback is truly meaningful to the waiter. Skilled waiters can even make a career and climb up the ladder to better places with better tips.

The experience of the profession becomes this way totally different than in Finland, where common understanding is that anybody can be a waiter resulting in that nobody actually wants to do it nor be proud of ones profession.

How to train people incompetent

"Uusavuton" is a finnish term for younger generations who don't know how to make food or clean the house. Newly incompetent might be the direct translation. (According to natives, english does not have the term, since all UK and US kids are anyway like this. ;)

I happened to read two articles below and those made me do a following conclusion:
Finnish society and individuals are over achieving in fulfilling all regulations and creating a bunch of new details to follow. At the same time there is urgent need to support new entrepreneurship. We excel in byrocracy - when we should excel in enabling creativity and business.

Unfortunately articles are only in finnish :/
Taloussanomat: Keittiö, jossa ei saa leipoa – ja muut hullut kiellot
Gradutakuu: Opittu avuttomuus

User observation for better breakfast?

For a moment I was sure that I was a subject in a user study:

I was balancing on my left foot, with two plates on my left hand, trying to push slider door open with my right foot to place the milk jar from my right hand into the fridge. All this while the waiter observed.

Unfortunately this was not user study - they were happy with their service.