Blog is on pause, but please do enjoy my tweets :)

Introducing oneself

Sitting in a meeting - listening what people have done and how experienced they are. Does it feel waste of time for you?

Listening people introducing themselves as experienced and noteworthy in meetings or seminars feels more or less useless. Instead of retrospectives, it would be more interesting to hear what people have on their desks right now or what are they interested in. That information might tell more about the personality of the person. But the personality is unfortunately sometimes our best kept secret. That might be the reason to rely on list of experiences.
The fact is that a person might turn out to be incompetent despite the long list of experiences. Next time you introduce yourself, make a decision do you want to turn this into your advantage or play it safe ;)

GrapePeople held an training that I participated for facilitation of creative work and they had a nice idea to do the introduction by telling a short story or incident from that morning or from the way to work. Even that can tell more about the person and the way of thinking. -Try that next time you facilitate a meeting.

Negative criticism = Opportunity to engage

While learning about contemporary marketing theories and consumer goods touch points from Hanne, I ran into this video where Avinash Kaushik from Google discusses how seizing negative critisism can be turned into opportunity.

What we have learned is that customer can become even more loyal when errors are corrected promptly and smoothly.  Having a personal presence in social media can be a huge asset.
Instead of being worried about having negative content on the web, one can have negative content AND show how well complaints are taken care of and criticism is used to develop the service.

Use the link for the right spot (1m42s), or watch the whole clip.
Winning the Zero Moment of Truth - Ratings and Reviews: Word of MOT

There is a side track here also. You might remember the Talisker case. -The story took new turns after my post.
It actually makes a good example here, since we you all could already know how things are if their media policy would include the presence in the blogs.. 

Work of Art?

Valio (Finnish dairy producer) has a ongoing campaign where famous Finnish artists designed prints on milk jugs standing on Finnish tables.

Finnish design legend Eero Aarnio was also asked to do his magic. I was pretty disappointed when the result turned out to be just an add for his previous designer furniture and not much else.

This makes me wonder about the situation when somebody in Valio has realized that the delivery was something else than ordered and how could it be rejected..