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Posti / Itella being stingy with phone costs


I ordered a new TV from Verkkokauppa for two weeks ago. The reason for this was that they had stock. And I was silly to think that Posti (Itella) home delivery would be quick and painless.
First problems came up when an email from sales manager comes with a brief comment that they cannot process the order because my information on Population information system was not consistent with the information I had on Verkkokauppas service. (how could it be, I had just moved and changed it) Then after a brief exchance of mails, they decided to deliver it. -After few days I received a phone call from Posti. -The package was in Rovaniemi, which wasn't at all what was agreed with Verkkokauppa. Ok Posti shipped the package to Oulu.

Yesterday I waited for the delivery guy two hours and no telly, no phone call. I was sure that the delivery had been for a wrong door, because the building is quite tricky and contacted Posti to mention that they should call if they can't find my apartment and agreed on new delivery schedule.
Today I waited again the agreed time window and after that contacted Posti. The delivery had been right here behind my window, but the buzzer seems to be broken.. -Still there was no phone call to make delivery..

This isn't the first time I ended up having trouble with the Posti home deliveries. This time I new to ask their policy about phone calls. -The policy is, that every delivery includes only one phone call. The first and only phone call is when the delivery schedule is agreed with the customer.
-I really think that Posti should invest one more phone call if customer is not reached. I could start counting how much one phone call would have saved compared the cost of trying to make the same delivery tomorrow for a third time...

2 comments:

Perttu said...

Finally got it =)

portugalilainen said...

Is it working? :D

Terve,
Let me know when you give a visit to Rovaniemi.