Blog is on pause, but please do enjoy my tweets :)
Not that selection of webgallery for an Average Joe would be based on one single interaction, but still this is something to consider: In my default PC viewer(IrfanView) next picture is selected by simply using arrow keys. Also Facebook and Picasa has the same functionality. When using Flickr I have to use my mouse to click a small thumbnail to get next picture..
-So of to Picasa I go, thaks for great time Flickr. Disadvantages in this change are the looks and complexity of Picasa but advantages are simple and intuitive use and the fact that now I have all my stuff behind one Google account :)
This carefully made guidance also tells a clear story how big problems products can create for the users and companies on service branch.
It took me some 15 years of intensive railroad usage to learn that after the announcement "Train leaves from gate 2", there is exactly 3 minutes time. Today, after 18 years, I learned that there is a yellow color coding in the timetable posters for leaving trains in opposite to arriving.
These information bits are examples of tacit knowledge, which would be useful if know, but is either difficult or considered less important to communicate. In modern world, consumers do not necessarily have time or will to start learning. -Experience should be readily available in full extent.
One task for service design is to find ways to communicate these service and company specific information bits, celebrate those and build a better brand and user experience through those.
-After all, you would like the customer to see your product as excellent as you see it, wouldn't you?
-I cannot help but thinkin why in earth they made it this difficult?! And what's wrong in a regular line-diagram like the one I made earlier.