Complaining makes you fail?

Somebody starts complaining and hesitating in the middle of action. Wanting others to know that there lies a risk in the activity. And more the complaint is overlooked, the louder it gets.

I remember a trip to Chamonix, which ended up me wondering that do I really complain. I though I was just making notions on the circumstances.
Complaining and negativitity spread from people to others. Although the intention might be neutral, the effect might be that somebody else starts focusing on cold feet insteads of good skiing.


Hesitation and negativitity grow from fear. A fear that something is getting worse and not having control over it. -Withdrawing while still able might feel like the rational thing to do.

Working in organizational environment and extreme sports have much in common in this. Going to the mountain and making strategic decisions contain risks. In both cases the missunderstood fear can lead to not getting the run planned or failing in business. Sometimes even to fall of mighty organizations.
-Do we have the skills? What do other think if I can't?
-Are we strong enough? Can we make it in time?
-Do we have the right gear? Have we covered all the risks?
-Am I able to take care of myself? Is this getting worse?

Both in organizational environment as well as in extreme sports there are times that you to make leaps of fait. Have the confidence on yourself and on what you are doing.

There are three good anti-dozes for fear:
Experience creates confidence, that all the challenges can be tackled and all the needed skills and gear is with you.
Positivity makes you focus on the solutions - not the problems and make sure you don't spread the hesitation to others.
Finally, if there is a fear behind a complaint, treat it as such and discuss through to diminish it.
-Monsters are as frightening even if they are put under the bed.

In both environments, not keeping noise about real problems can be lethal too. Good question is that how to recognice the serious stuff? -Mutual trust maybe?

Better service through accepting mistakes?

Just like people reveal their fundamental characteristics under stress, so do services. Giving feedback to service provider creates a conflict that reveals how well the service culture is understood and cultivated in a company.

Being passionate about services I usually tell if there is something wrong - because I care. Regular customer do not usually care - they just change company. Giving feedback has offered a front row seat in observing how is feedback taken. Companies operate through individuals and their defence mechanisms usually determine how feedback is received. -This is where service culture steps in.

If a company does not take a stand on 1) how feedback should be received, 2) how and within what limits the situation is settled and 3) how the feedback is eventually processed, the employee falls back on ones own defenses or in best case builds on the self confidence, wits and positivity.

Katja Okkonen writes in Helsingin Sanomat about poor service in the article Saitko surkeaa palvelua? Tästä se johtuu.  She points out that following rules and regulations diligently and being afraid of mistakes often creates poor user experiences:
-Tuulikki Juusela calls finnish culture a culture of regulations, which could be interpreted as bureaucracy. Hiding behind rules and regulations has become common and common sense is used less and less.
- It is easy for me to agree when Juusela assumes that finnish people have gained a significant fear of mistakes. We are highly cautious for our manager or coworker to give negative feedback. Current economical turbulence has also made the fear of losing one's work very real. When customer gives negative feedback, the fear of mistake and fear of losing one's work is combined and that can create a strong need to be right.
-Janne Löytänä has written that the best way to receive negative feedback is to response promptly and personally. Löytänä further reminds that compensation is actually cheap marketing for a company. If a company is able to turn negative experience to a satisfactory, the customer becomes a 15 times more loyal than a regular customer - and that must create a lot of good reputation.
-While Juusela mentions that Finland is a true self service culture with all possible technical innovations to support it, Camilla Reinboth takes another perspective reminding that engineering culture might also lead thinking that errors in product can be fixed when they occur. With services employees need to know how to deal with mistakes before they occur.

How to lose leadership?

A friend of mine updated her status with wise words about not caring too much about the talk that goes on behind our back when we stand alone in the front line.

If you are few steps ahead of your peers or time, it might mean that you are leading. You usually have lot of people who are talking and shouting behind your back. All it takes at that point is to believe in what you are doing and enable people to follow you.

But what happens if you start listening the critics around, miss the focus or lose your belief? Sometimes it results in stress, pressure and hasty decisions in seizing funding or canceling projects.
-Decisions need to be made, but it is always good to analyze that what is my decisions really based on; peer pressure or analyzing the environment.


Following video is about gaining leadership, but to maintainit, leader needs the ability to trust your followers when they start to develop their own moves. -Unfortunately that is something what managers in big companies sometimes forget..

Xbox Live credit card hoax disquised as Automatic Renewal

I spotted an interesting line from my credit card bill, which said Xbox live 19,90.

This was clearly unauthorized charging since I paid extra attention to my choice of Live membership and payment method after warnings from my colleague who had previously experienced continuous charging of credit card.


I decided to remove my card data as once from my xbox. -Unfortunately this move had been thought at Microsoft headquarters. Removal was not possible to do on the xbox!! Instead the prompt asked to visit http://www.xbox.com/support for membership info and how to turn of automatical renewal...

At this point I can give you a hint. It's nowhere near there. You might get a better start from the address https://live.xbox.com. -The end result is not any better, but least that's wehere it is supposed to be..

The guidance what you'll in the end find is useless:
 

Ok, lets find that billing information then manually...
You'll probably find several errors from the system:

 

But if you hit the right spot, you'll find your billing information:

 

There it is finally; "Cancel my service".
-But let's first think for a moment that which service it was you wanted to cancel.......





Ok, here we go. Thumbs up everybody!!


 

Still not possible. -It Really is made impossible to cancel the automatic renewal and charging from the credit card!

Time for some conclusions:


I consider this a criminal credit card hoax, with the difference that this is done globally, diguised as legitimate and sealed with the human lazyness and self accusations. -And definitely not good businness on the long run.

Next: Calls to Consumer Agency and Microsoft.

Suddenly everything stops

Imagine that you rush into your hotel room with you hands full and drop your keycard to the floor when trying to shovel it into the main light switch while the door is closing behind you.

Suddenly you get a feeling that there's no rush and the best thing to do is crawl on the floor in total blackness.
-Further you can't avoid thinking that this was not considered, when the brilliant idea of key card operating main switch was introduced to hotel businnes.

Light treatment

When the winter begins, the thirst for light is immense. It doesn't really matter how you get it, but if This method works, I'm a happy camper.

Oulu based Valkee is studying and manufacturing bright light treatment device that deliveres the light more directly to the brain, saves eyes, allows user to move around while treatment and makes the treatment significantly shorter.

The main issue here is that it's really hard to believe this method is really working. You can evaluate the idea next time you turn your face towards the sun. -Is it your eyes or the tissue behind those, that enjoys the sun.

Special coffee automate - automated poor service?

What's the point in having a machine for special coffees?

Usually coffee shop staff do not know what kind of coffee they are selling from the device.
What IS know in this equation, is the higher quality expectation when customer orders special coffee. -And for this expectation regular coffee shop answers by ignorance - selling a product they have no control over (not even quality control)?!

Why do they even bother, when they would have perfectly ok coffee on the pot to serve - with normal expectation level? -Maybe the disappointment would be lower..

Biodegradable plastic bags

I'm a fan of biodegradable plastic bags. Carrying my groceries home in such should basicly make biodegradable trashbags obsolete.
But there is a twist. Which might be because both bags are a manufactured in same company. Why cut down the sales of another milking cow, he you can have two. -The reason is that shops might end up Not having plastic bags available, which don't do a proper job either in holding up in one piece till you are home, nor containing your waste in it.
It is somewhat understandable that these bags need to decompose in relatively short period, but does it need to be under a week?! You would expect to have some plastic left when you carry you waste outside..
I made a bit of a field study on this and it seems that 3 months is the shortest period anybody considered the plastic should start decomposing. And most of the people don't work on their own composter..

Flight patterns by Charlie McCarthy

I'm back from holidays. And in these cases I usually refer that first week after holidays, you should not work/think too hard to avoid injuries ;)
For htat reason an enjoyable video from Vimeo by Charlie McCarthy =)

flight patterns from Charlie McCarthy on Vimeo.

New H1N1 influenza spread graph by WHO

Earlier I have been complaining about the spread graphs released by WHO.
WHO illustrates A(H1N1) spreading - 3.6.09
Influenza A(H1N1) spread rate graph - 9.5.09

WHO has now released a new 'interactive timeline of all cases' worth visiting.

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Tivoli

This is one cornerstone for a ~30m high ferris-wheel. Some how it was comforting to see this After we took the ride.
-Scenery over Oulu was nice though.

Influenza A(H1N1) spread rate graph

Since this time next week I should be drinking my first strawberry margharita in Mexico I have been quite interested about the spreading of H1N1 (swine influenza).
Since I didn't find a graph about the issue, I made my own. -I'll be updating this at least for next week. After that there's no point since I might my right there on the spot..

The graph is based on the information on WHO Influenza A(H1N1) site.




Update 10.5.09
Since I have the data -thanks to WHO- here's a graph about the H1N1 cases in three main countries.

BoConcept - conditions on delivery times and on items purchaced

1) After assembling tens of BoConcept pieces I understood how to manage a low priced-quality-brand.
2) After waiting my stools for 5 months my understanding got deeper.
3) After ccomparing my stools to the ones I ordered, I realized that I have been fucked up.
4) After sales manager informed me yesterday, that there's no way to get the stools in original design, I decided that Bo Concept is not a kind of company I want to be dealing with..
____________
Update:
BoConcept contacted 23rd Jan and denied they had any responsibility for this issue. -According to them the retailer should have known that the item is changed, and the original design should not be to be seen.

-Another story is that, was it during the 5 months that I waited these stools, when they found out that original design had problems, created a backup plan and shipped the orders?
Case closed. -Just need a little chat with the retailer.
____________

What do you think, can these item be considered as the same?
Original pictures from the store (solid wood):


The ones I received after paying over 100€/pc (mdf):

Legos - after long time

The christmas came early this year. I ended up to toy shelves and bought a box of technic Legos.

It seems that the prices have gone down, which is nice :) Competitive pricing is necessity for Lego, after they have lost the competitive edge what they used to have 15 years ago. Now after some years and seeing some rationalizing actions in companies it is interesting to see how profitability crisis in Lego has affected to the product itself.
-First disappointment was the package. No change of peeking in and looking all the interesting new parts. This one was glued closed. To open the box, I had to brake the front. Although this probably saves several cents, I personally would have considered different direction. One of the problems with legos is that you might want to keep them safe and possibly in boxes. In this respect the old boxes were more trustworthy.
Update 1) Actually markings on the package led me tear away the Hinge of the package. The tape which was closing the package on the front wa not marked clearly. And attached illustration about the rip seal was lightly dubious.
-Another eye catching thing was that instead of separating different sized part into pits on a box, the package included several plastic bags, including various parts, possibly coming from different plants or lines, but including parts not considered to belong with each other.
-But the best part is that there's a huge amount of new parts which I wanted to create already when I was ten (still dreaming to be a lego designer some day;)

This also creates a sociological test. -For kids, building legos is considered to be way more constructive than playing video games. When a grown man leaves battle on the tv-screen and starts to play with legos as recreation it will be interesting to see how people around value the change.
Update 2) Legos are not considered important for grown person, thus building those is considered as escapism in a relationhip ;)

Pohjanmaa - or how do you call it?

I was reading a Blue1 Dream magazine where there was the attached story about a costume from my neighbourhood, Pohjanmaa.
The problem is how to translate it to english.. Direct translation would be bottom-land. Many people call the area like in the article, as east botnia, or even use the swedish word österbotten (as it was any easier to get), both meaning "east bottom". This refers to the time when Finland was part Sweden, and Pohjanmaa was the old sea bottom on eastern side of the bay. This is a similar type of geocraphical relict as East Indian Islands in Caribian.
I often use the phrase west coast, which might be more easy to comprehend without the knowledge about the finnish history.

It's smelling like winter

Nice sun shiny autumn is turning into winter. First morning frost was visible this morning.

Houses and apartments still selling well?

The message the real estate dealers want to give these days is that properties are still selling well. How ever this flyer is celebrating one sold property on the neighbourhood a bit too loudly not to be really desperate..

I have always considered that every organization should have a person totally without a responsibility of what so ever. -This person could spend ones time looking for details that are left uncared and make the corrections. Unfortunately I've come to the conclusion, that this kind of activity would be useless to the companies because they already know most of the problems. So finding the uncared details is not the problem, but having the resources or willingness to correct all the problems is.
Picture: bathroom detail from Hilton Metropolitan, London.

Finnish summer (27.6.08)

Ajasto - adjusting to mobile era

Today me and my colleague had a talk about why the flags are still up. -Yesterday evening when the mothers-day flag was still up at 9 o'clock, I thought that maintenance has forgotten the flag. Now I know that they were only lazy (lazyness is at least second step to progress), because the flags are up everywhere -so there really is some special day.
Then I got one of my brighter moments, when I realized that surely Ajasto (which has held the monopoly for Finnish calendars for centuries) have the required information about today on their site! -I got disappointed. The ONLY information about today, was the names for today. -Yes. Not even the Date.. XD

Another interesting news was that Ajasto has decided to put of 99 persons to be able to adapt to the new challenges. -I can easily understand the dramatic change the branch is experiencing. But what I cannot understand is that why I still cannot buy a add-on package of holidays and additional information to my mobile calendar from Ajasto site?!