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Xbox Live credit card hoax disquised as Automatic Renewal

I spotted an interesting line from my credit card bill, which said Xbox live 19,90.

This was clearly unauthorized charging since I paid extra attention to my choice of Live membership and payment method after warnings from my colleague who had previously experienced continuous charging of credit card.


I decided to remove my card data as once from my xbox. -Unfortunately this move had been thought at Microsoft headquarters. Removal was not possible to do on the xbox!! Instead the prompt asked to visit http://www.xbox.com/support for membership info and how to turn of automatical renewal...



At this point I can give you a hint. It's nowhere near there. You might get a better start from the address https://live.xbox.com. -The end result is not any better, but least that's wehere it is supposed to be..

The guidance what you'll in the end find is useless:
 

Ok, lets find that billing information then manually...
You'll probably find several errors from the system:

 

But if you hit the right spot, you'll find your billing information:

 

There it is finally; "Cancel my service".
-But let's first think for a moment that which service it was you wanted to cancel.......





Ok, here we go. Thumbs up everybody!!


 

Still not possible. -It Really is made impossible to cancel the automatic renewal and charging from the credit card!

Time for some conclusions:


I consider this a criminal credit card hoax, with the difference that this is done globally, diguised as legitimate and sealed with the human lazyness and self accusations. -And definitely not good businness on the long run.

Next: Calls to Consumer Agency and Microsoft.

2 comments:

Perttu said...

Call 0800 119424. It works surprisingly well and is completely unaware the pains their web service is causing.

Perttu said...

Finally the annoyance is over.
in november when I called, I managed to get the m set up the system so that it does not renew my account and now when the membership ended I could call and remove my credit card information.

Also the box is happily sold forward and only things I miss is Forza Motorsports 3 and Sega Rally