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Xbox Live credit card hoax disquised as Automatic Renewal

I spotted an interesting line from my credit card bill, which said Xbox live 19,90.

This was clearly unauthorized charging since I paid extra attention to my choice of Live membership and payment method after warnings from my colleague who had previously experienced continuous charging of credit card.

I decided to remove my card data as once from my xbox. -Unfortunately this move had been thought at Microsoft headquarters. Removal was not possible to do on the xbox!! Instead the prompt asked to visit for membership info and how to turn of automatical renewal...

At this point I can give you a hint. It's nowhere near there. You might get a better start from the address -The end result is not any better, but least that's wehere it is supposed to be..

The guidance what you'll in the end find is useless:

Ok, lets find that billing information then manually...
You'll probably find several errors from the system:


But if you hit the right spot, you'll find your billing information:


There it is finally; "Cancel my service".
-But let's first think for a moment that which service it was you wanted to cancel.......

Ok, here we go. Thumbs up everybody!!


Still not possible. -It Really is made impossible to cancel the automatic renewal and charging from the credit card!

Time for some conclusions:

I consider this a criminal credit card hoax, with the difference that this is done globally, diguised as legitimate and sealed with the human lazyness and self accusations. -And definitely not good businness on the long run.

Next: Calls to Consumer Agency and Microsoft.


Perttu said...

Call 0800 119424. It works surprisingly well and is completely unaware the pains their web service is causing.

Perttu said...

Finally the annoyance is over.
in november when I called, I managed to get the m set up the system so that it does not renew my account and now when the membership ended I could call and remove my credit card information.

Also the box is happily sold forward and only things I miss is Forza Motorsports 3 and Sega Rally