Curiosity, empathy and analytical approach to behaviors lead to customer understanding, and finally to successful products and services.
Blog is on pause, but please do enjoy my tweets :)
Recycle your Ariel
I saw this on my parents garden last weekend (you remember Laihia and the stingyness). My father had recycled a washing liquid bottle as a feeding automate for birds. Don't know about style, but a delightful sight anyway ;D
Influenza A(H1N1) spread rate graph
Since this time next week I should be drinking my first strawberry margharita in Mexico I have been quite interested about the spreading of H1N1 (swine influenza).
Since I didn't find a graph about the issue, I made my own. -I'll be updating this at least for next week. After that there's no point since I might my right there on the spot..
The graph is based on the information on WHO Influenza A(H1N1) site.

Update 10.5.09
Since I have the data -thanks to WHO- here's a graph about the H1N1 cases in three main countries.
Since I didn't find a graph about the issue, I made my own. -I'll be updating this at least for next week. After that there's no point since I might my right there on the spot..
The graph is based on the information on WHO Influenza A(H1N1) site.
Update 10.5.09
Since I have the data -thanks to WHO- here's a graph about the H1N1 cases in three main countries.
New VR website - keeping the good shortcut to mobile web
VR -public railways of Finland is my all time favorite topic.. This time it was a pleasure to see a new fresh website design they have.
At first use I didn't head into any problems. I was even pleased to see that they had kept the link for the mobile-optimized webite in top left corner, where it is convenient to select in case of mobile browsing. Basically there is only two good ways to provide mobile web access:
- I appreciate most the approach that does not guide you directly to mobile website, but gives you an uncompromized experience with a freedom to choose visely if you wish.
- Second good approach is the one that Facebook is using. Guide user directly to mobile website and offer always a possibility to change into normal view, through a link at the bottom of the page.

Even the purchase of the tickets seemed to work better. Still there migt be the risk that you have start all over again if there is no places available.. ..don't want to try that again ;)
At first use I didn't head into any problems. I was even pleased to see that they had kept the link for the mobile-optimized webite in top left corner, where it is convenient to select in case of mobile browsing. Basically there is only two good ways to provide mobile web access:
- I appreciate most the approach that does not guide you directly to mobile website, but gives you an uncompromized experience with a freedom to choose visely if you wish.
- Second good approach is the one that Facebook is using. Guide user directly to mobile website and offer always a possibility to change into normal view, through a link at the bottom of the page.

Even the purchase of the tickets seemed to work better. Still there migt be the risk that you have start all over again if there is no places available.. ..don't want to try that again ;)
How much does Nordea value private customers
Web page design follows the same rules of placement priorization and click counts as mobile UI design does. For a bank web page, a netbank access might be the Most used feature for Most of the customers - which would mean that it should be highly visible and require only one click..
Todays example is from Nordea. If you try to find a netbank access from the front page of Nordea banking services, you can easily evaluate how important a private customer really is for Nordea.

Really. -Do find the right link from the first pic!
The second picture illustrates further, just How important you are..
Screenshots: Nordea website 14.4.2009
*Edit 15.4.2009*
As Nordea pointed out today, the site I'm referring is the business site as .com end should have told me.. Following picture illustrates how web access in private banking site (.fi) is shown. It still requires two actions..

Todays example is from Nordea. If you try to find a netbank access from the front page of Nordea banking services, you can easily evaluate how important a private customer really is for Nordea.

Really. -Do find the right link from the first pic!
The second picture illustrates further, just How important you are..
Screenshots: Nordea website 14.4.2009*Edit 15.4.2009*
As Nordea pointed out today, the site I'm referring is the business site as .com end should have told me.. Following picture illustrates how web access in private banking site (.fi) is shown. It still requires two actions..

iPod engravings cutting down the sales?
Already ten days ago I made an entry to Facebook that how difficult can it be to buy an iPod..
This time I didn't want to buy a black or aluminium, so I ended up having 7 more color to choose from. I some what decided that it should be the red. The red was only available through Apple store because it was a (RED) product buying from the webstore makes no problem but the webstore provided free engaving...
For me, born in the most stingy place in Finland it was way too hard to overlook the fact that I could get an FREE ENGRAVING, but didn't have a slightest idea what it should say!
For me it took ten days to figure out that it is perfectly alright to leave it without engraving. Finally I placed my order. And now I also have a bunch of interesting engravings for iPods in my notebook ;D

For more examples of engravings.
This time I didn't want to buy a black or aluminium, so I ended up having 7 more color to choose from. I some what decided that it should be the red. The red was only available through Apple store because it was a (RED) product buying from the webstore makes no problem but the webstore provided free engaving...
For me, born in the most stingy place in Finland it was way too hard to overlook the fact that I could get an FREE ENGRAVING, but didn't have a slightest idea what it should say!
For me it took ten days to figure out that it is perfectly alright to leave it without engraving. Finally I placed my order. And now I also have a bunch of interesting engravings for iPods in my notebook ;D

For more examples of engravings.
Quest after Jalas boots
I made a post earlier how my Jalas boots started to break in pieces after years of hard use. -It's only now when I realized that I really need to get those new boots.
I went to Jalas website, and tried to find the boots I've had. Result was that I lost my nerves with the product search and tried the product listing. List wasn't much better either. I know there's been good strive on marketing and R&D, but thistime the graphics designer should look into mirror. -Put a clear pictures of different shoe styles so that you can find your boots. And if you don't have photo to use, draw one.
I went to Jalas website, and tried to find the boots I've had. Result was that I lost my nerves with the product search and tried the product listing. List wasn't much better either. I know there's been good strive on marketing and R&D, but thistime the graphics designer should look into mirror. -Put a clear pictures of different shoe styles so that you can find your boots. And if you don't have photo to use, draw one.
"Do not ice-fish on the football field"
Probably one of the few places where a note like this is possible is Ukko-Halla in Hyrynsalmi.
Preparations for the annual snow football world championships is in contradiction with ice-fishers interests.
Preparations for the annual snow football world championships is in contradiction with ice-fishers interests.
It would be interesting to know what kind of contradictions arise when the place is preparing for swamp football championships on summer..
BoConcept - conditions on delivery times and on items purchaced
1) After assembling tens of BoConcept pieces I understood how to manage a low priced-quality-brand.
2) After waiting my stools for 5 months my understanding got deeper.
3) After ccomparing my stools to the ones I ordered, I realized that I have been fucked up.
4) After sales manager informed me yesterday, that there's no way to get the stools in original design, I decided that Bo Concept is not a kind of company I want to be dealing with..
____________
Update:
BoConcept contacted 23rd Jan and denied they had any responsibility for this issue. -According to them the retailer should have known that the item is changed, and the original design should not be to be seen.
-Another story is that, was it during the 5 months that I waited these stools, when they found out that original design had problems, created a backup plan and shipped the orders?
Case closed. -Just need a little chat with the retailer.
____________
What do you think, can these item be considered as the same?
Original pictures from the store (solid wood):

The ones I received after paying over 100€/pc (mdf):
2) After waiting my stools for 5 months my understanding got deeper.
3) After ccomparing my stools to the ones I ordered, I realized that I have been fucked up.
4) After sales manager informed me yesterday, that there's no way to get the stools in original design, I decided that Bo Concept is not a kind of company I want to be dealing with..
____________
Update:
BoConcept contacted 23rd Jan and denied they had any responsibility for this issue. -According to them the retailer should have known that the item is changed, and the original design should not be to be seen.
-Another story is that, was it during the 5 months that I waited these stools, when they found out that original design had problems, created a backup plan and shipped the orders?
Case closed. -Just need a little chat with the retailer.
____________
What do you think, can these item be considered as the same?
Original pictures from the store (solid wood):

The ones I received after paying over 100€/pc (mdf):
iTunes - billing errors (and improvements on DRM)
I've enjoyed using iTunes a lot and a happy news is that the music will be finally DRM free!
But I also spotted an annoying problem. If I happen to press Buy -button twice -or three times as I once did - it seems that I also get billed three times!
I'm sure nobody wants to buy same track several times and that the case wouldn't be hard to block. So the conclusion would be that it is left there to gain few dollars more.
Now I'm interested to see if billing really goes like this and will update this entry accordingly. -But anyhow having these doubts and worries in users minds isn't actually the best promotion for any kind of service.
____________
Update 1) 15.1.09
Yes, as I assumed 29,70€ charged instead of 9,90.
I have been Reporting a problem now for two weeks, without UI indicating that reporting feature would be working. -Next step is that I try to find some human contact from www.apple.fi
Update 2) An hour later
I managed to complete reporting after some search after a drop down menu mentioned in Apple support:To report an accidental purchase:
1. Locate the item in your Purchase history
2. Click the "Report a Problem" link
3. Select "I inadvertently purchased this item" from the drop down menu
4. Enter notes explaining the situation in the Comments section
Our support agents will review your request and get back to you as quickly as possible.
Update 3) (16.1.09)
During the same night I had received a corrective email from Apple. That was prompt!
The content was bit of an US. style service jargon, but still it pleaes:
Thank you for being valued iTunes customer and have a wonderful weekend, Perttu____________
Does it come to your mind pushing the Report a problem text here (pic)?! -At least I thought problem was marked already and pushed Done-button. -Well now I'm waiting for somebody to contact..
But I also spotted an annoying problem. If I happen to press Buy -button twice -or three times as I once did - it seems that I also get billed three times!
I'm sure nobody wants to buy same track several times and that the case wouldn't be hard to block. So the conclusion would be that it is left there to gain few dollars more.
Now I'm interested to see if billing really goes like this and will update this entry accordingly. -But anyhow having these doubts and worries in users minds isn't actually the best promotion for any kind of service.
____________
Update 1) 15.1.09
Yes, as I assumed 29,70€ charged instead of 9,90.
I have been Reporting a problem now for two weeks, without UI indicating that reporting feature would be working. -Next step is that I try to find some human contact from www.apple.fi
Update 2) An hour later
I managed to complete reporting after some search after a drop down menu mentioned in Apple support:To report an accidental purchase:
1. Locate the item in your Purchase history
2. Click the "Report a Problem" link
3. Select "I inadvertently purchased this item" from the drop down menu
4. Enter notes explaining the situation in the Comments section
Our support agents will review your request and get back to you as quickly as possible.
Update 3) (16.1.09)
During the same night I had received a corrective email from Apple. That was prompt!
The content was bit of an US. style service jargon, but still it pleaes:
Thank you for being valued iTunes customer and have a wonderful weekend, Perttu____________
Does it come to your mind pushing the Report a problem text here (pic)?! -At least I thought problem was marked already and pushed Done-button. -Well now I'm waiting for somebody to contact..
New Topic - Favorites
With this post I'm launching a new Topic to the right hand side menu.
Favorites will include many items from highlights but present more clearly my favorites.
Favorites will include many items from highlights but present more clearly my favorites.
In this case I want to recon that despite the somewhat artificial taste of Rainbow Strawberry jam, it's the best jam I've ever used on my delicate pancakes!
Christmas came again
Now I see the reason for the americans calling this a holiday Season.. Slightly before christmas I bought the best rally game available (and possibly ever made) Sega Rally and the christmas was early. (for X360 Colin McRay rally is available only as Dirt - waste of money I would say)
But, using those tiny controller sticks but an idea of force feedback wheel into my head. And I just had to go to the city..
The force feedback wheel makes the steering much harder, especially correction moves need much more effort and speed compared to sticks. But who said driving a WRC would be an easy job. Luckily I'm steadily gaining my usual speed back. -Great purchase!
Also I started a modification work on the controller. Despite the plasticy feeling the designers have done fairly good job on the usability and ergonomics side. You can hold wheel in your lap or on top of the stool or even attach it securely to the table. -How ever it could be smaller, and it could provide some features to make it conveniently storable.
-My choise seems to rely on removing excess plastic parts and turning one Ikea stool into a small WRC cockpit ;)
But, using those tiny controller sticks but an idea of force feedback wheel into my head. And I just had to go to the city..
The force feedback wheel makes the steering much harder, especially correction moves need much more effort and speed compared to sticks. But who said driving a WRC would be an easy job. Luckily I'm steadily gaining my usual speed back. -Great purchase!
Also I started a modification work on the controller. Despite the plasticy feeling the designers have done fairly good job on the usability and ergonomics side. You can hold wheel in your lap or on top of the stool or even attach it securely to the table. -How ever it could be smaller, and it could provide some features to make it conveniently storable.
-My choise seems to rely on removing excess plastic parts and turning one Ikea stool into a small WRC cockpit ;)
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