I've enjoyed using iTunes a lot and a happy news is that the music will be finally DRM free!
But I also spotted an annoying problem. If I happen to press Buy -button twice -or three times as I once did - it seems that I also get billed three times!
I'm sure nobody wants to buy same track several times and that the case wouldn't be hard to block. So the conclusion would be that it is left there to gain few dollars more.
Now I'm interested to see if billing really goes like this and will update this entry accordingly. -But anyhow having these doubts and worries in users minds isn't actually the best promotion for any kind of service.
Update 1) 15.1.09
Yes, as I assumed 29,70€ charged instead of 9,90.
I have been Reporting a problem now for two weeks, without UI indicating that reporting feature would be working. -Next step is that I try to find some human contact from www.apple.fi
Update 2) An hour later
I managed to complete reporting after some search after a drop down menu mentioned in Apple support:To report an accidental purchase:
1. Locate the item in your Purchase history
2. Click the "Report a Problem" link
3. Select "I inadvertently purchased this item" from the drop down menu
4. Enter notes explaining the situation in the Comments section
Our support agents will review your request and get back to you as quickly as possible.
Update 3) (16.1.09)
During the same night I had received a corrective email from Apple. That was prompt!
The content was bit of an US. style service jargon, but still it pleaes:
Thank you for being valued iTunes customer and have a wonderful weekend, Perttu____________
Does it come to your mind pushing the Report a problem text here (pic)?! -At least I thought problem was marked already and pushed Done-button. -Well now I'm waiting for somebody to contact..