the link that you provided to re-open my ticket did not work, hence the email:
Reactivation did not work this time either. Or it did .. until I tried to log in again:
Your account has been deactivated, but your pins are safe and sound.
Please contact Support and we'll get you pinning again soon.
1) So please do something to release this burden of my email/username firstname.lastname@example.org
2) Why on earth "are my pins safe and sound"? I deleted my account to remove them! Why do you keep that information?! Really!!