Curiosity, empathy and analytical approach to behaviors lead to customer understanding, and finally to successful products and services.
Blog is on pause, but please do enjoy my tweets :)
Invitation to update your profile
There's been a lot of talk around how you shouldn't close a shop (in finnish). -I just received a mail, which gave a perfect example How you shouldn't invite a member to update one's profile.
First I was happy to receive a mail saying there's something new at Club Nokia And I was ready to update my profile, but the way it put me to wait for a confirmation mail _before_ the update, was really awkward.
While editing that pic on right and writing this post, I haven't received the mail, so I think the next thing I'll do for my account is to delete it.
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