Curiosity, empathy and analytical approach to behaviors lead to customer understanding, and finally to successful products and services.
Blog is on pause, but please do enjoy my tweets :)
Google maps got even better
Maps got just waaay better. It features pictures uploaded by users on different locations to Panoramio. It also features Wikipedia links on their right places.
Näytä suurempi kartta
Animation painted on walls by Blu
A great animation called MUTO, which story goes around a block, as it is completely painted on the walls (and bit on the pavement too;). The piece is done by Blu. And the website is also really much worth to see!
Via blog deco design
Proper error-message
Ajasto - adjusting to mobile era
Then I got one of my brighter moments, when I realized that surely Ajasto (which has held the monopoly for Finnish calendars for centuries) have the required information about today on their site! -I got disappointed. The ONLY information about today, was the names for today. -Yes. Not even the Date.. XD
Another interesting news was that Ajasto has decided to put of 99 persons to be able to adapt to the new challenges. -I can easily understand the dramatic change the branch is experiencing. But what I cannot understand is that why I still cannot buy a add-on package of holidays and additional information to my mobile calendar from Ajasto site?!
4,5 reasons Not to fly
Somehow waiting for the taxi, waiting in the lounge, waiting in the line, waiting for the take off and again waiting for the taxi is quite nerve breaking method of moving.
Stress about connections:
In Helsinki, you have to be worried if your taxi is really coming, flying from rest of the Finland you only have to worry about if you are able to make to the connecting flight in time inspite the different delays the flight is experiencing.
BTW: If you are flying from Oulu to Manchester by Finnair, take extra handbaggage. Your luggage will never make it in time.
Security checks:
Uncomprehensive regulations about equipment which should be separated for the x-raying, the lack of person inspection. -They rather see you dropping your pants than check your belt. Further the lack of responsibility over customers belongings. I've even received my wallet from another passanger after he realized that it was not his. -And the fact that a single bottle of liquid should be packed into a plastic bag, "just because of the regulations".
Service culture:
A year ago I flew to Osaka. I expected a culture shock. -Instead having it in Japan I experienced it in Finland. In Osaka airport security and other personel were doing the work for the customer. In Finland the customer is an annoyance for the stuff. You can be sure in case you need help, you don't get any.
Focus on the detail
Banking is another businness where details matter. Without commenting more about Sampo-bank's major disaster with security problems in their net-banking, more- personal crisis can be arranged by for example Nordea bank in Rovaniemi. Details were taken care, when I sold my half of an apartment. The payment was not placed on to my account dispite personal attendance. The next day the situation was noticed and the correction was that the sum was directed to my account and the account was simultaneously configured to be visible to the buyer. -Truly unbelievable..
Can a minister have a sexual relationship?
This should be quite alright, as far as both parties agree. If Kanerva would have been harrassing Tukiainen, then I could understand that there was a reason for Katainen to ask Kanerva's resignition. But no, you can do your job -no matter how- poorly and still get away with that, but if you are a minister and want to have a sexual relationship, that's something what finnish people -or is it actually finnish media- cannot handle.
I have been preaching about 'third thruth'. In this case there is the thruth what Kanerva and Tukiainen know, secondly there is the truth of the public (that I don't care) and then there is the third truth, which is created by the media and the conversations. The third thruth claims that Kanerva has done something deeply wrong, and it starts to affect on our mind. -"Am I taking this too lightly, should I be more angry about what he did..?"
Next level is that media starts to burn us, non-believers on stake -just like the church did, based on the manipulation of the third truth.
Oulu suburbs in english
"Alppila = Alpineshire
Etu-Lyötty = Frontbeatup
Heikinharju = Heikki´s Ridge
Heinäpää = Jointhead/Hayhead
Hiironen = Mousie
Hintta = Pooh, Homa
Hönttämäki = Stupidhill
Höyhtyä = Oh-hoh United
Intiö = Armysh"
-Last one being my favorite becouse I served there for a year ;D
Reppo by Joonas Saaranen
Joonas Saaranen from University of Lapland has gained a massive attention (check Google) by his ghettoblaster backpack Reppo. -Great work mate! :)
Facebook makes improvements for privacy
Finally it is possible to just click the friends from the list instead of writing their names. For me it's convenient. It's just how you want to use your account. For me it's still bit under consideration wheather to make it more open or more closed circle..
"so much to learn from getting under other peoples skin"
There is genuine satisfaction in moving from what people need to ensuring it is realized; in negotiating within project teams, using persuasion, charm and (occasionally) bloody mindedness, to get the best results for the end users. There is even greateer satisfaction in seeing ordinary members of the public using things - from post boxes to personal organizers - where you know you have introduced a user perspective there might otherwise never been.
Demonstration against internet sensorship
Yesterday 500 people was demonstrating at the parliament house against governments secret internet sensorship list for child pornography. People feel that it is not the solution to mask these pages from the users, but to act in a sense which would really try to prohibit the crimes and not just make a good conscience for ministry of communications, Suvi Linden.
The threath of restricting freedom of speech and information exhance is real and evolving. In september EU commissioner Franco Frattini wanted to have a law, which would disable internet searches for words "bomb", "kill" and "genocide (kansanmurha)"
(Tuomas Kangasniemi, Tekniikka ja Talous, 12.02.2008)
I'm quite surprised that finnish people dared to act on this manner in this contradictive issue. I have sensed a kind of over sensitivity in finnish culture. Any topic which might offend some group is just neglected, despite there would be a problem to solve.
Suvi Linden was already before a minister, but was forced to resign because goverment funding given to her golf-club. This new law can be seen as an effort to please at least some people on her new position. An address promoting Suvi Linden's re-resignition can be found here.
My personal poster favorites were:
Bush: "Terrorism" - Linden: "Child pornography"
Pääasia unohdettu (Main point forgotten)
(Photo: Viima)
