This was clearly unauthorized charging since I paid extra attention to my choice of Live membership and payment method after warnings from my colleague who had previously experienced continuous charging of credit card.
I decided to remove my card data as once from my xbox. -Unfortunately this move had been thought at Microsoft headquarters. Removal was not possible to do on the xbox!! Instead the prompt asked to visit http://www.xbox.com/support for membership info and how to turn of automatical renewal...
At this point I can give you a hint. It's nowhere near there. You might get a better start from the address https://live.xbox.com. -The end result is not any better, but least that's wehere it is supposed to be..
The guidance what you'll in the end find is useless:
Ok, lets find that billing information then manually...
You'll probably find several errors from the system:
But if you hit the right spot, you'll find your billing information:
There it is finally; "Cancel my service".
-But let's first think for a moment that which service it was you wanted to cancel.......
Ok, here we go. Thumbs up everybody!!
Still not possible. -It Really is made impossible to cancel the automatic renewal and charging from the credit card!
Time for some conclusions:
I consider this a criminal credit card hoax, with the difference that this is done globally, diguised as legitimate and sealed with the human lazyness and self accusations. -And definitely not good businness on the long run.
Next: Calls to Consumer Agency and Microsoft.
2 comments:
Call 0800 119424. It works surprisingly well and is completely unaware the pains their web service is causing.
Finally the annoyance is over.
in november when I called, I managed to get the m set up the system so that it does not renew my account and now when the membership ended I could call and remove my credit card information.
Also the box is happily sold forward and only things I miss is Forza Motorsports 3 and Sega Rally
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