Curiosity, empathy and analytical approach to behaviors lead to customer understanding, and finally to successful products and services.
Blog is on pause, but please do enjoy my tweets :)
Pyynikki, Tampere
I decided that Bianchi is a perfect choice for me. (see earlier post) And now I've been cruising around city.
One of the best things about shopping outside Helsinki is that you can really talk about the price and conditions with the owner or clerk with a sufficient negotiation rights. When considering the user satisfaction in shopping experience, this is a major factor to utilize. It cannot be too hard give negotiation rights to clerks also in bigger organizations. The cost for this is not nescessary high, but the loyalty of customers is gained easily.
In this case I bought the bike from Suomen Urheilupyörä. The deal was all together more than 20% cheaper than the same in Helsinki. -Some more customer satisfaction for me ;)
Panasonic driver support
Go to www.panasonic.fi and select support and downloads.
-Then you need to answer some quizz questions to find your digital camcorder..
Basicly you could select the cam by model, but it doesn't really help you finding the driver. -Even after you might realize that it actually isn't NV-GS500 like spelled on the side of the cam, but instead it is PV-GS500.. -Enjoy ;)
Mapping in case of vertical arrow
I seriously think that at least in Finland the direction has changed during last 2 years.
Todays quizz was in a sunny city of Kotka. -At least I wasn't sure at all, how to park with these signs.
In case my opinion, that arrow pointing up means forward is still valid, for example the whole mall of Kamppi has signs pointing to all possible wrong directions. *starting to doubt.. Please leave an opinion*
Finnish touch screen
(And for the people in northern Finland i recommend to see this -a bit similar one one, which Teemu made for Hannu Hautala's nature picture centre in Kuusamo)
Microsoft surface
Microsoft Surface is about to change many ways how we manage information, files and our everyday activities. -If only it will be affordable.
See engadget gallery and the video below:
Jörn Donner theme in SEA
There's also some other interesting films like Barbarella, 1968 and Modesty Blaise, 1966 ;D
-Still I'm missing one of the best TV series ever; Pikkukaupungin tarinoita, where Donner was a producer. It was filmed in Kristiinankaupunki at summer and had a really intimate small town feeling along with the stories, as the name already says.
Coffee related trash
The answer was surprising: Cappuchino cups in FAZER Cafe had an elevated plate to hide the bottom of the cup and it could be used also for small litter created during your coffee moment!
I'd go there again just for the cups, but luckily the coffee was great too!
(btw: they also have a great 'eat all that you can' -type breakfast ;)
Update
Saw Tamminiemi, went to Turku to see Mikael, grilled in Aurinkolahti, saw Hietaniemi cemetary and finally had a hike in Uutela. -And all this in great company!
Btw: our companys official 'lähiökuppila' Luna has been mentioned in City-magazine. -Along with the next place I try to check, La Place..
Guidance on bicycle paths

Generally the guidance on bicycle paths in Helsinki is really poor. You might see the path existing on the map, you follow the sign at the start of the path and you would think that it really quides you somewhere. -Then, suddenly you don't have any idea where the path went..
Though this time it was quite extreme, especially for my replacement bike.. :D -Finally the next day I found the right way, thanks to Google maps for mobile and now I have a shortcut to work and back :)
Sofa of the nation
Good day for Finland,won a game against russia and plays tomorrow ice-hockey finals. And today Hanna is trying her best at Eurovision finals.. Good luck for both!
VR and how to wash your face vs. floor
On my train trips on these new 2floor cars I've tried to wash my face in cabin toilet, cabin sink and also in corridor toilet -failing every time. There's just no room for your head on top of the sink.
This time I thought I was clever. -There was cleansing wipes in the cabinet, I thought!
-No way, it would have been too easy. Just some soap to make the floor even more slippery..
Only place where you actually can wash your face is the shower. Shower as a concept is great. But there is a mapping problem. You could think that just use the big knob. -No. Every 30 seconds you have to find the small metal button just over the big one. The pic is blury, but you can immerse yourself in the moving and steamy environment ;).
Product design and free riding
"Tuotekehitystä voi verrata vapaalaskuun. Päästäkseen nauttimaan menestyvästä tuotteesta tai onnistuneesta laskusta, on ensin kiivettävä pitkä tie vuoren huipulle ja tuotekehityksen huippuhetkeen.
Nousuun tulee valmistautua huolellisesti. Matkalla voi sattua odottamattomia asioita, jolloin on osattava toimia oikein ja pitää suunta oikeana. Valmistautuessa ei myöskään saa unohtaa mitään tarpeellista, koska takaisin kääntyminen on voimien ja motivaation kannalta turmiollista. Huipulle haluaa mahdollisimman nopeasti, mutta on osattava kiivetä resursseja säästäen, sillä voimia täytyy olla vielä laskun hallitsemiseen ja siitä nauttimiseen.
Jos lumi tai markkinat eivät olekaan odotetut, ei lopputuloskaan ole odotettu. -Tämä voi johtua siitä, että matkalla on eksytty, tai on alunperin lähdetty kiipeämään väärälle huipulle tai väärään aikaan. Tai voi olla että kiipeäminen on lopetettu liian aikaisin, jolloin lasku -ja tuotteen myynti- jää lyhyeksi.
Parhaassa tapauksessa lopputulos on kaunis, teknisesti täydellinen ja haluttava. Niin luontainen, että kaikki samaistuvat siihen. –Ja mikä tärkeintä, kuluttaja haluaa sen hinnalla millä hyvänsä!"
PL -04